Refund Policy

REFUND POLICY
 

This Refund Policy outlines how cancellations, rescheduling, and refunds are handled for SOMA SAUNA sessions.
 

By booking a session, you agree to the terms below.
 

CANCELLATIONS & RESCHEDULING
 

Sessions may be rescheduled or credited if cancelled at least 12 hours before the scheduled start time.
 

To reschedule, please use your booking confirmation link or contact us directly.
 

LATE CANCELLATIONS & NO-SHOWS
 

Cancellations made within 12 hours of the session, or failure to attend (no-show), will result in the loss of the session.
 

No refunds or credits will be issued in these cases.
 

REFUNDS
 

As a general policy, sessions are non-refundable.

Refunds may be considered in exceptional circumstances at the discretion of SOMA SAUNA.
 

PACKAGES & MEMBERSHIPS
 

• Session packs and memberships are non-refundable

• Unused sessions do not carry monetary value

• Expiry dates (if applicable) will be outlined at the time of purchase
   

CANCELLATION BY SOMA SAUNA
 

If a session is cancelled by SOMA SAUNA due to weather, operational issues, or unforeseen circumstances, you will be offered:
 

• A rescheduled session, or

• A full credit
   

Refunds may be issued if rescheduling is not possible.
 

LATE ARRIVAL
 

Please arrive at least 10 minutes before your session.

Late arrivals may not be admitted once a session has started, and the session may be forfeited without refund.

CONTACT
 

If you need assistance with your booking, please contact us:
 

Email: info @somasauna.com

Instagram: @soma_sauna_

This policy is designed to keep operations fair, consistent, and respectful for all participants